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I want to let my (vacation) home; can I do that via Bonaire Exclusief?

You can let your (vacation) home through us. We'll happily look at the possibilities with you. Bonaire Exclusief (a part of Bonaireparadise) works on a commission basis (a percentage of the rental income). By filling in your details on this page, you can let us know that you are interested in our services and that you would like further information. To allow us to get an impression of the property, we ask you to then send us some photos. We'll then look to see if your house fits with our property selection and will contact you.

We'll then discuss our working methods and conditions. If you decide that you want to work with us, then we'll make sure that your property is professionally displayed on our website, and we’ll take care of your first guests!
Call for more information: +31 (0) 50 820 09 55

Complaints

We take great care when putting together the descriptions of our properties, and on our website. However, it's possible that there is something about your accommodation that isn't as described. This can be annoying and even lead to complaints. In the first instance, a request to the owner or the keyholder should be sufficient to put everything right. If that doesn't lead to a satisfactory solution, then contact Bonaire Exclusief in the Netherlands (if necessary, this number is also reachable outside office hours).

However, if you obtain another property without making telephone contact with Bonaire Exclusief in the Netherlands, and leave the property you have booked, you will lose all rights to compensation or damages. Usually, it is possible to find a reasonable solution through discussion with Bonaire Exclusief, thus avoiding disruption to your vacation. If the complaint is not satisfactorily resolved or cannot be resolved, then this must be submitted in writing to Bonaire Exclusief within one month of the end of the travel period that was booked with Bonaire Exclusief.

Can I make a reservation without a credit card?

You can reserve without a credit card.

Where can I find the payment terms and the bank account number?

The payment terms, the account number, and the sum to be paid, are at the bottom of the booking confirmation.

Do I have to pay the full amount or a deposit?

If you booked more than 8 weeks before arrival, then you need to pay 30% of the rental cost (dependent on which property you booked) to our bank account within 7 days. The balance needs to be paid no later than six weeks before the arrival date.

If you booked a last-minute stay, then we'll send you an invoice that needs to be paid immediately with a priority bank transfer.

Where can I pick up the key for my vacation home?

You will receive the key for the vacation home from the owner, keyholder or reception on arrival, unless your booking confirmation states that the key is at another location, or it has otherwise been agreed with the owner.

What are the arrival and departure times?

The arrival and departure times are listed on the property page and also on your booking confirmation.

What does 'breakfast service for 1 to 3 people' mean?

For the first morning, you can order a breakfast for 1 to 3 people. It includes:

1 loaf of bread (around 20 slices)
6 eggs
1 type of spread
1 pack of cheese
Butter
Milk
Orange or apple juice
1 pot jam
1 baguette
1 tapenade
Garlic butter

What does 'breakfast service for 4 to 6 people’ mean?

For the first morning, you can order a breakfast for 4 to 6 people. It includes:

1.5 loaves of bread (around 30 slices)
12 eggs
2 types of spread
1 pack of cheese
Butter
Milk
Orange juice
Apple juice
1 pot jam
2 baguettes
2 tapenades
Garlic butter

How can I make a reservation?

You can use the search engine on the homepage to find available properties.

You can search on length of stay, number of people, the month and the arrival day. After submitting the search request, you can then filter the selection using the many features listed in the left-hand column. 

Another way is to type the property name in the search box on the right-hand side of the homepage. You can also use this method to search for a destination or vacation park.

I can't find a suitable vacation property. Can you help me?

Our current offer is searchable using the search engine on the homepage. If you can't find a suitable property, then call or email us. We'll happily help you look for a suitable vacation home. Phone: +31 (0) 50 820 09 55 or email: info@bonaireparadise.nl

What is the procedure if I make an online booking?

If you've made a booking via the Bonaireexclusief website, you'll receive a booking confirmation via email. Your request is processed by us, and within a few minutes you will receive the booking confirmation and related invoice by email.

Where can I find the rental conditions?

You can find the rental conditions of Bonaire Exclusief in a link on the bar at the bottom of the website, in the booking confirmation email.

Can we also book as a group of young people?

Reservations for groups of young people are not allowed, and access to the accommodation will be refused.

How many people can stay in the vacation home? Is it possible to bring an additional guest?

The property page on the website lists the maximum number of people that can stay in the property. The listed prices are for 2 people. In the event that there are more people, you are obliged to indicate this.

For each additional guest, there is a charge of €9.75 per person per night.

Is a baby counted in the guest numbers?

The maximum number of people that may stay at a property is listed on each property page. For babies up to two years old, the stay is free of charge and they do not need to be counted in the guest numbers. It is preferable to let us know, and you can see from the features on the property page whether the accommodation has a baby bed/camp bed/highchair available.

Can I cancel my booking?

You can cancel your booking free of charge, in writing, until 90 days before arrival, unless your stay is less than 3 months from the time of booking. Cancellations within 90 days before arrival, and reservations made within 90 days before arrival, are subject to the cancellation terms as stated in the rental conditions (which can be found as an attachment to the booking confirmation or on the website).

How do I submit an amendment?

Amendments relating to a booking can be submitted by email to info@bonaireparadise.nl or by telephone to +31 (0) 50 820 09 55

Where can I share my holiday experience with others?

We'll send you an email a few days after your stay and ask about your experiences. You can give your ratings and a description of your experience, and, after a check, we'll put these on our website. The review form only takes a few minutes to complete. Two weeks after the first email, you'll receive a feedback reminder.

I want to subscribe to the newsletter

You can sign up for the newsletter on the website homepage. Then we'll keep you informed of all our latest news and offers.

I want to unsubscribe from the newsletter

You'll find a link at the bottom of the newsletter, which you can follow to unsubscribe.

What is included in the price?

Under the prices of a vacation home, you can see what additional costs there are. During the booking process, you'll see whether these costs are to be paid in advance or on arrival. This information is also included on your invoice.

Do I have to pay tourist tax?

It is indicated in the additional costs section if tourist tax must be paid, and how much. If it isn't stated, then it is included in the rental price. During the booking process, you'll see the total of how much you must pay and whether you pay upon booking or on arrival.

When do I get the deposit back?

If, after your departure, everything is in order with the vacation home, there are two possibilities for deposit refund. This varies by vacation home:

If you paid the deposit on site, then the deposit will be paid back to your bank account within 14 days, provided no damage has occurred during your stay. On arrival, you'll receive a deposit form, where you can fill in your IBAN number for the refund.  

If you paid the deposit upon booking, then this will be returned to your account within 14 days, if no damage has occurred during your stay.

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